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Based on your Master Service Agreement:
- 30-day written notice required
- Early termination fee: 2 months of service
- Pro-rated refund for unused prepaid services
Yes. Per your Customer Retention Policy, clients with 2+ years of service qualify for fee waivers at manager discretion. Document the reason in your CRM notes.
Section 8.2: Early termination requires 30 days written notice and payment of two months...
Long-term clients (2+ years) may qualify for fee waivers at manager discretion...
All leased equipment must be returned within 14 business days of contract end...
Prepaid services are refunded on a pro-rata basis calculated from termination date...
Document all fee waivers in the customer notes with reason and approval...
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30-day written notice required...
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Master-Service-Agreement.pdf
Section 8.2 - Termination
Vendor-Contract.pdf
Page 12 - Early Exit
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